Noida Power Company Ltd.
Noida Power Company Limited (NPCL) distributes power in Greater Noida, near Delhi in Uttar Pradesh, which has been developed as the industrial hub as well as an urban settlement. The company, which has a customer base of approximately 50,000, reaches out to a population of 4.2 lakh spread across hamlets, villages and a new township spanning an area of 335 sq. km.
The company is a joint venture between the RPG Group and the Greater Noida Industrial Development Authority, an autonomous body of the U.P. government, responsible for town planning and infrastructure development. The venture marks the strategic entry of the Group into privatized distribution of electricity in North India
The peak load served is 90 MVA as against 18 MVA in 1994-95, reflecting a steady increase in consumer demand.
The load profile is dominated by large and heavy industries that constitute 68% of energy sale and contribute as much as 74% of the company's income. In terms of numbers, the urban domestic consumers constitute the biggest segment. The rural population consumes 9% of the energy demand and urban institutional and smaller industrial consumers account for the balance business.
From the very inception, NPCL has focused on process innovations and business excellence to differentiate its service offerings and earn recognition in the industry. The leadership takes pride in the fact that NPCL has become a benchmark in the industry for the parameters such as transmission and distribution loss (8%), cost of delivering power to consumer, revenue generated per employee, etc.
NPCL has the principal role of a service provider to support economic and lifestyle activity in Greater Noida and to meet the broad needs of the community at large. Building an efficient and reliable delivery system has therefore been accorded top priority. A 24-hour call centre facilitates communication with consumers and helps improve trouble call monitoring. Complaint management is computerised, enabling call tracking from start to finish.
To provide world-class service to its customers, the company has invested in leading-edge technologies such as HVDS, SCADA, AMR, GIS and ERP, thereby upgrading its processes and systems so as to provide speedier and friendlier responses to its customers. In 2008, the company became the first and the only Power Distribution Company in India to achieve ISO 9001:2000 certification for all its operations and support functions.
Sharad K Sinha
Noida Power Company Limited
Commercial Complex, H-Block
Alpha-II Sector, Greater Noida - 201 308
Tel: +91 120 2326559/60/61
Fax: +91 120 2326448
Email: SharadSinha@noidapower.com