Analytical Skills
Objective
This program will enable participants to analyse/extrapolate data and trends in
order to arrive at well-informed decisions that have a higher chance of success
and that are aligned to the needs of the organization. The program also enables
people to use techniques and tools in order to arrive at decisions when data is
unavailable.
*** This program runs as a 3 day workshop, followed by 4 weeks of project work and
then a 2 day workshop.
Key Benefits
- Enhanced ability to cope with the complexities of information
- Qualitative & quantitative comprehension of issues and quick grasp of information
- Learn to consider issues from different angles
- Synthesize information and establish linkages
- Make rational judgments.
Associated E-Learning courses
Principles of Financial Management
Understanding Financial statements
Analyzing an Annual report
Who should attend
All Asst. Managers and above.
Special Case – all employees who are transitioning to SAP
Beyond the Classroom
Movies Reality Bites(TV Show)
Vertigo
Dial M for
Murder
Videos Participating in Participant Meetings
Practical
Budgeting Skills for Managers
Anil Lamba
on Finance
Books Keys to success: Building, Analytical creative and Practical
RPG Competencies Addressed
- Judgement, Analysis & Decision Making
- Analytical
- Strategic
- Strategic Perspective
Logistics
Duration Per Head Cost (assuming a batch of 15): Rs.4000/- for
prog 1. Rs.3000 for prog 2
The trouble with most people is that they think with their hopes or fears or wishes
rather than with their minds
-
Will Durant
Customer Centricity
Objective
To equip managers with the knowledge, attitude and skills required to enable their teams/branches with a high level of customer centricity. The focus of this workshop is to
enable the manager to put in place practices and processes to ensure a culture and
practice of Customer Centricity within his/her team.
Key Benefits
- Build a Service Delivery mindset within the team – Using policies as guidelines
rather than blocks to service delivery. Going beyond the job role
- Understanding how Customer Centric their department is
- Understanding of Measurement of C-Sat
- Identifying top 3 actions to take to change culture and build customer centricity
with timelines and resource requirements
- Acquire the knowledge, attitude and skills / techniques to enable their teams to
practice a high level of customer centricity
Associated E-Learning courses
Identifying What the Customer Wants
Fundamentals of Exceptional Customer Service
Developing Customer Satisfaction Surveys
Leading A Customer-Focused Team
Managing a Customer-focused Department Simulation
Translating Requirements into Process Goals
Customer Satisfaction: Analysis and Implementation
Excellence in Internal Customer Service
Managing Customer-Driven Process Improvement Simulation
Who should attend
All Asst. Managers and above.
Specifically – All Asst. Managers who have responsibility for a branch or
a function or a store. All Asst. Managers who are customer interfacing.
Beyond the Classroom
Movies Thank you for smoking
Videos Best Practices
Books Branded Customer Service: Dr. Janelle Barlow
Delivering quality
service: Prof Parsuraman
Service Wisdom:
Ron Zemke
RPG Competencies Addressed
- Quality and Customer Focus
- Empathy and Interpersonal skills
Logistics
Duration 2 days Per Head Cost (assuming a batch of 20): Rs.3700/-
Our greatest asset is the customer! Treat each customer as if they are the only
one!
-
LAURICE LEITAO
Finance For Managers
Objective
All managers need an understanding of business financials in order to understand financial impact of decisions, as well as understand the financial impact of their
operation on the larger business
Content
- Understand and effectively use published financial information
- Understand how accounting data flows and how accounting standards affect reporting
- Evaluate corporate financial performance, strategies and investment opportunities
- Utilize the language of finance to confidently communicate with the financial community
Key Benefits
- Understand financial impact of decisions
- Analyse financial documents and draw vital conclusions for action
- Include financial impact of decision making, in their day to day operations
- Better understand and respond to the needs of the finance department
Associated E-Learning courses
Understanding Financial Statements
Principles of Financial Management
Analyzing an Annual Report
Who should attend
All Asst. Managers and above who do not have an MBA or finance background
Beyond the Classroom
Movies NA
Videos Anil Hamba on finance
Practical
budgeting skills for managers
The balance
sheet
Books ILO’s How to read a balance sheet
Finance for the
non-finance manager
36 hour course
in finance for the non-finance manager
RPG Competencies Addressed
- Commercial Focus
- Working within Cost Constraints
- Strategic
Logistics
Duration 2 days
Per Head Cost (assuming a batch of 20): NA (Internal Faculty)
The surest way to ruin a man who does not know how to handle money is to give him
some.
-
George Bernard Shaw, Irish critic and playwright
Managing Change
Objective
Enable the managers to take a systematic approach to implementing change. This way,
managers can be more successful in taking staff with them and achieving their objectives.
The program discusses change management from individual and business perspective.
It provides a framework for managing the people side of these changes
Key Benefits
- Understand the process of bringing about change in an organization
- Understand the "systems" approach when planning and implementing change.
- Learn to involve the stakeholders in the change process.
- Learn practical skills of managing employees during various phases of the change
process
Associated E-Learning courses
Beginning the Change Process
Managing Through the Change
Supporting Employees through Change Simulation
Beginning the Change Process
Managing Through the Change
Incorporating Change in Your Organization
Who should attend
All Asst. Managers and above
Beyond the Classroom
Movies Erin Brocovitch
Lagaan
12 Angry
Men
Videos Managing Change
Winning
Support from others
Books Tough Times never last but tough people do
Aftershock: helping
people through corporate change
Our Iceberg is
melting
Straight from
the Gut
RPG Competencies Addressed
- Being Persuasive
- Adapting & Responding to Change
- Coping with Pressure and Setbacks
- Initiating, Implementing and Achieving results
Logistics
Duration 2 days Per Head Cost (assuming a batch of 20): Rs.4500/-
If we want things to stay as they are, things will have to change.
-
Giuseppe di Lampedusa, Italian writer
Managing Quality
Objective
To equip managers with a deep appreciation of Quality processes and practices in
order to enable them to deliver high-quality output from their teams
Key Benefits
- Application of quality processes at work
- Application of continuous improvement across their teams
Associated E-Learning courses
Six sigma Introduction
Six Sigma: Reducing Variation to Improve Quality
Managing Process Improvements
Steps for Successful ISO Registration
The Who, What & Why of ISO 9000:2000
Who should attend
All Asst. Managers and above
Beyond the Classroom
Movies Bridge on River kwai
Videos Best Practices
Books World class quality
ISO 9001 + CQI
= Profit
Lets talk quality
RPG Competencies Addressed
Logistics
Duration 2 days Per Head Cost (assuming a batch of 20): NA (Internal
Faculty)
Quality is not an act. It is a habit.
-
Aristotle
Project Management
Objective
To equip the participants with essential project management skills. This will help
them in defining scope, gathering requirements, planning and budgeting, utilizing
scheduling and control tools, thus covering the entire gamut of basic project management.
Key Benefits
- Understand the project management processes
- Manage project within time and budget guidelines
- Save time and energy by “building in flexibility” rather than "putting out fires"
Associated E-Learning courses
An Introduction to Project Management
Project Planning
Project Management Essentials
Initiating a Project and Preparing the Project Plan
Project Scheduling
Estimating Activity Costs
The Manager as Project Champion
Who should attend
All Asst. Managers and above with project responsibility
Beyond the Classroom
Movies Ocean’s 11
Apollo 13
The Italian
job
Videos Building Collaborative Relations with your Peers
Group Thinking
Building
Clarifying Team Roles & Responsibilities
Books Project Planning & Scheduling Control by J P Lewis
Projects by P
Chandra
Project Management
by Gray Larson
RPG Competencies Addressed
- Organized
- Initiating, Implementing and Achieving Results
- Decisive
- Planning, Organizing & Systems Orientation
- Co-ordination
- Supportive
Logistics
Duration 2 days Per Head Cost: (assuming batch of 20): Rs.2000/-
A project is complete when it starts working for you, rather than you working for
it
-
Scott Allen
