The group set up the RPG Organizational Excellence Center in 1998 (then know as the Corporate Quality Center), to enhance quality standards within RPG group companies.
To match world standards of excellence the center inducted the Organizational Excellence Model, drawn from the EFQM framework of excellence and in alignment with the CII – EXIM Business Excellence Model.
Excellent results with respect to Performance, Customers, People and Society are achieved through Leadership driving Policy & Strategy, People, Partnership & Resources and Processes.
RPG Organisational Excellence (RPG OE) is a non prescriptive framework based on nine criteria. Five of these are Enablers and four are
Results. The Enabler criteria cover what an organisation does (Practices and Initiatives). The Result criteria covers what an organisation achieves. "Enablers Cause Results"